Customer Experience Advisor Croydon, England
Job description
This is a fixed term position for 12 Months
Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!
We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:
- Great customer service skills
- A 'can do, solution focused' attitude
- Strong people and communication skills
- An understanding of contact centre technology
- The ability to work closely with colleagues in all departments
You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.
We’d prefer you to have experience of working in a customer contact centre.
We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.
We have multiple vacancies on our team due to team development. We'd love to hear from you!
Closing date: Sunday 2nd July 2023 at 23:59
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
