Customer Experience Advisor

Customer Experience Advisor Croydon, England

Southern Housing
Full Time Croydon, England 26244 GBP ANNUAL Today
Job description

The role

This is a fixed term position for 12 Months working part time at 21 Hours per week.

Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

  • Great customer service skills
  • A 'can do, solution focused' attitude
  • Strong people and communication skills
  • An understanding of contact centre technology
  • The ability to work closely with colleagues in all departments

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.

We’d prefer you to have experience of working in a customer contact centre.

We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.

We have multiple vacancies on our team due to team development. We'd love to hear from you!

Closing date: Sunday 30th April 2023, 23:59


About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life
assurance

Healthcare cash plan

Eyecare & dental

Birthday
leave

Retailers discounts

Cycle
to work

Buy & sell
annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Customer Experience Advisor
Southern Housing

www.southernhousing.org.uk
London, United Kingdom
Paul Hackett
Unknown / Non-Applicable
501 to 1000 Employees
Company - Public
Grantmaking & Charitable Foundations
1901
Related Jobs

All Related Listed jobs

Customer Assistant Cafe
Marks & Spencer Bangor, Northern Ireland 10.2 GBP HOURLY Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on

trader
Beaumont and partners Darlington, North East England, England 20 - 10 GBP HOURLY Today

BEAUMONT & ANGUS CONSTRUCTION

Construction specialists in HMO conversions/ Multi family apartment blocks.

Job...

driver
Travis Perkins Aylesford, England Today

Drive your career forward by getting behind the wheel of one of the UK’s largest fleets and join us on our journey to continue...

store manager
ALDI Sun Prairie, WI 54080 - USD HOURLY Today

store manager - ALDI

As a Store Manager...

Nights Team Member
Premier Inn Haverfordwest, Wales 11.42 GBP HOURLY Today

As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get