Customer Experience Advisor

Customer Experience Advisor Warrington, North West England, England

Carbon60 Global
Full Time Warrington, North West England, England 10.94 GBP HOURLY Today
Job description

Carbon60 are currently recruiting for Customer Experience Advisors to join a fantastic company in Warrington!

The Customer Experience Advisor must ensure 100% customer satisfaction with regards to calls, cases, service and invoice queries, as well as the handling of service failures consistent with the company performance standards.

You will be providing a professional and timely response to all customer enquiries ensuring an efficient, effective and recorded log of communication history and resolutions.

HOURS :

7.30am-4pm

8.30am-5pm

9.30am-6pm

Throughout the first phase of training, working hours will be 8.30am-5pm.

PAY : £10.94

START : 25th September 2023 - 12 Week Temp to Perm

Responsibilities :

  • Communication via our omni-channel platforms with full adherence to set SLA's and department processes and procedures.
  • Being the initial point of contact for all customer contacts to provide a resolution in line with the agreed KPI
  • Build strong relationships with internal and external customers across all business lines and functions.
  • Being the initial point of contact for all customer complaints with the aim to provide a resolution in line with agreed KPI and are handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty
  • Commit to completing all training in line with set criteria and deadlines.
  • Provide information on proof of collections, assist on invoice enquiries and any other general enquiries
  • Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre qualification questionnaires
  • Conducting customer reviews for feedback to ensure satisfaction with service
  • Complete administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties
  • Sales team support: logging and assigning leads to the Telesales Department,, contract checks, validating information, assisting with pre-qualification questionnaires
  • Supporting the annual Duty of Care compliance programme
  • Adhere to all applicable call flow processes and Quality Assurance requirements
  • Adhere to all processes and procedures as set out
  • Supporting other teams within the department according to the needs of the business. CUSTOMERS
  • Responsible for 100% internal and external customer satisfaction
  • Interact effectively with other members of the customer experience, operations and sales teams
  • The Customer Experience Apprentice Advisor is responsible for achieving the KPIs and Objectives:

All phone calls and live chats are answered in 60 seconds or less.

Skills :

Essential:

  • A commitment to providing a great customer experience
  • Excellent written & verbal communication
  • GCSE (or equivalent) in Maths & English pass
  • A commitment to providing a great customer experience
  • Excellent written & verbal communication
  • Strong interpersonal skills
  • Focused and self-motivated
  • Patient and able to effectively handle conflict and provide empathy

Desirable:

  • GCSE (or equivalent) in Maths & English pass
  • A commitment to providing a great customer experience
  • Excellent written & verbal communication
  • Strong interpersonal skills
  • Focused and self-motivated
  • Patient and able to effectively handle conflict and provide empathy
  • Ability to multitask
  • Computer literacy
  • Working knowledge of Google Office Applications (Sheets/Docs)

Please email your CV or call the office to find out more and apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Customer Experience Advisor
Carbon60 Global

www.carbon60global.com
Luton, United Kingdom
Paul Nolan
Unknown / Non-Applicable
51 to 200 Employees
Subsidiary or Business Segment
HR Consulting
1974
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