Customer Engineer Bristol, England
BT
Full Time
Bristol, England
27360 GBP ANNUAL Today
Job description
Customer Engineer
Job Req ID: 13779
Posting Date: 06-Apr-2023
Function: Engineering
Location:
Assembly, Bristol, United Kingdom
Salary: £27,360
Location
This role is located in Bristol.
About the role
Working in the field day-to-day, I will primarily attend BT Payphones Kiosks carrying out maintenance and repair of kiosks, also when required attend customer sites to help with installations, carry out repairs or perhaps just talk through ideas and problems connected to the BT portfolio. I make sure customers services and solutions are set up, optimised and the customer is using them. I respond to faults across the portfolio. I make recommendations on new solutions and may even, where appropriate, sell them to the customer.
Responsibilities
- Maintain the BT Payphone Kiosk estate in a geographical area including repairing payphone faults, changing glass panels, conducting RCD checks and maintenance of the kiosk.
- Install, set up, optimise and repair business hubs, pre-configured routers and switches or set them up to be remotely configured.
- Conduct simple Wi-Fi and mobile signal surveys, recommending installation locations and install access points.
- Provide deskside support to users of BT-supported laptop’s, PCs and printers to do hardware break fix support and occasional planned/scheduled rollouts, migrations or set ups.
- Install, set up, optimise and repair the BT Enterprise range of IP telephony systems and handsets, e.g., Cloud Voice or MI Cloud, or equivalent, likely to be either pre or remotely configured.
- Carry out simple structured cabling e.g. running additional extensions from the switch or moving extensions and NTE.
- Work on any specific customer products sets that I have been trained on, e.g. Unified Trading etc.
- Listen to any service issues the customer may be experiencing and ensure the right service teams are dealing with them appropriately if it’s not something I can fix on site.
Skills and experience
- Brilliant customer service skills and experience in dealing with Business customers.
- Great empathy and listening skills so I can have Great Conversations with our customers.
- Previous experience of logical problem solving.
- An interest in technical solutions required, and previous engineering experience (at any level) desirable.
Benefits
Benefits of working for BT include:
- 22 days annual leave (plus bank holidays)
- Generous pension scheme
- BT Share Plan
- Discounted BT products including TV, Broadband and Mobile
- Flexible working arrangements
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
