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Customer & Engagement Officer Nottingham, England
Job description
As a Customer & Engagement officer you will be at the heart of this work and can expect to be involved in the following:
- Giving the Environment Agency a clear voice and message, protecting and enhancing our reputation.
- Consulting with communities on the environmental impacts of industry, business and infrastructure projects
- Assisting advisors on engagement plans and advising internal teams on techniques, influencing engagement where necessary and advocating for early and timely engagement
- Supporting the customer officers in delivering quality response to freedom of information requests.
This role is extremely varied and will draw upon your full range of skills and experience. There are also opportunities to get involved with incident response as a Category One Responder. We have a flexible range of roles to volunteer for with all the training you need.
Incident response remains a top priority for the Environment Agency. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
- Proven experience of communicating and engaging effectively, using a range of appropriate methods and techniques
- Building and maintaining effective relationships and networks inside and outside your organisation
- How effective engagement can contribute to behaviour change
- Success working in a fast paced and changeable environment
- Confidence with new technologies to support engagement in a changing world
- A great mix of team working and independence
- An understanding of public consultation and equalities analysis.
- Knowledge of Freedom of information and its importance to the business.
We support flexible working, including a range of part time working options.
For any questions please contact Zoe Sutton, Customers & Engagement Team Leader on 07818584194 or by email [email protected]
Interviews are scheduled to take place at Trentside offices in June.
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