Customer Contact Advisor - Cirencester Cirencester, England
Job description
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4610 Customer Contact Advisor - Cirencester - Gloucestershire Constabulary (tal.net)
Are you interested in making a difference to our community in Gloucestershire?
Do you have brilliant people skills to deliver an excellent service?
Can you assess risk to help us tackle crime and offending?
Are you passionate about protecting the community?
Police front counter staff are the first point of contact for the public visiting a Police station.
To make a difference in our community you will need good people skills with the ability to remain calm and think logically in challenging situations. You will need to be assertive, have good communication and negotiation skills with an ability to deal with confrontational behaviour balancing this with the ability to be empathic and understanding of the needs of a victim.
Ability to problem solve and make decisions is essential together with the ability to prioritise the needs of the public.
We are currently looking to fill 1 part-time equivalent Customer Contact Advisor role based in Tewkesbury for 21 hours per week to cover hours of 09:00 – 16:30 Monday, Tuesday and Friday.
A typical day may include receiving enquiries, recording intelligence or crime reports from the public made wither in person, by telephone or by email. You will be looking after victims and witnesses, managing their expectations and offering support and reassurance to vulnerable people.
You will be trained to use a range of IT systems to create incidents, undertake appropriate checks and will liaise with Police officers and staff from other departments within the Force.
Job Types: Full-time, Permanent
Salary: £23,100.00-£25,353.00 per year
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
