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If you're obsessed with delivering great outcomes for both your customers and the business, have a keen eye for detail and are looking for a company who will support your professional growth and development, then look no further. This forward-thinking bunch are on a mission, putting customers at the heart of every decision and delivering outstanding results and service every time. They have exciting plans and need like-minded colleagues to join them on their journey!

What you’ll be doing:

• Proactively managing customer complaints from start to finish
• Fully investigating complaints utilising all available resources including engagement of internal teams and third parties
• Responding to complaints with the highest level of professionalism, using a range of methods including formal letter, email and via phone

What we look for:

• You'll need to have a strong complaints handling background, ideally within a financial services environment.
• Empathetic manner with customers, positive can-do attitude and resilience – some of the conversations can be challenging.
• Strong attention to detail in a fast-paced environment.
• Ability to work within a defined process but with the confidence to provide workable bespoke solutions.
• Ability to engage and collaborate with a wide variety of customers and stakeholders.
• Excellent administration and communication skills, both verbal and written.
• Confidence with MS Office.

What’s on offer:
Working as part of this business is highly rewarding. The team are super supportive, and their people love working there. The culture is really inclusive, and this family run business offer outstanding support to progress your career.

They offer a competitive salary of between £24-27k (depending on your experience) with an annual bonus of up to 7.5% and yearly pay review as standard, study sponsorship, as well as £200 per year to spend on non-work-related development! Plus, with hybrid working, enhanced holiday allowance, free onsite parking, lovely local walks to enjoy on your lunch break, an excellent employer-contributed pension scheme, amazing company events, and a truly great working environment for you to enjoy coming to work, why wouldn't you apply?!

Get in touch and complete our easy online application. We can’t wait to hear from you!