Customer Communications Manager London, England
Job description
Customer Communications Manager
London
As a Barclays Customer Communications Manager, you will be joining the Barclaycard Payments Marketing Team. You will be accountable for marketing strategy and execution that is fully aligned to business strategy. This is an exciting opportunity for you to join the team that manages all B2B marketing for the Payments business. Lastly, you and the team will have the responsibility of implementing and executing the Barclaycard brand strategy for Barclaycard customers and clients.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Leading and working with the Consumer Duty project team, and assisting in the delivery and implementation of Consumer Duty across Marketing and communications
- Having a specific focus on key deliverables required to realise a “best in class” response to Consumer Duty
- Working with the Consumer Duty project team, the wider Marketing Team and other partners (DDnA, Product and Commercial) to ensure there a clear scope to deliver on
- Creating and managing the project plan, ensuring appropriate readiness activities are considered, planned & delivered; and training internal and external communication
- Ensuring all governance, risk management, controls and compliance requirements are considered, planned for an adhered to safeguard the customer experience
- Leading and ensuring delivery is completed to time, cost and quality
- Having effective management and reporting of own time to deliver against project plan
- Working with the wider Consumer Duty project team and Marketing Team to articulate the requirements of Consumer Duty throughout the change project
• Experience in implementing new regulation and associated processes
- Experience of continuous improvement and problem solving techniques
- Highly organised and structured, but flexible in the face of ambiguity or change
- Proven influencing, networking and stakeholder management skills
Skills that will help you in the role:
• Possess the ability to rapidly get to the root cause of a problem and identify actions to resolve
- Ability to juggle priorities, multi- task and flawlessly execute at speed
- Ability to deliver under pressure and to short timeframes.
- Experience of Project management including knowledge of project management tools and techniques
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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