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Customer Communications Manager Norwich, England

Aviva

Full Time Norwich, England 35000 - 45000 GBP ANNUAL Today

Job description

Customer Communications Manager - Salary £35,000 - £45,000.
This is a fantastic opportunity for an ambitious and enthusiastic leader to join our dynamic and forward-thinking team, which places the customer at the heart of everything we do.

The GI Customer Communications team are responsible for the oversight and control of communications across all business lines. Ranging from digital new business on price comparison sites, through strategic partners and brokers, onto Commercial and corporate business. The team facilitate and oversee deliveries extending from small urgent enhancements to being part of large project teams.

A bit about the job:

You will become a part of the leadership team. Responsible for leading and supporting a group of technical consultants. You will support and encourage the team to champion the best outcomes for our customers while delivering against strategy. Working on all types of customer communications both digital and physical, you will gain experience of leading a communications team across both small business enhancements and strategic project deliveries.

You’ll need to be enthusiastic, organised, and comfortable to ask questions and seek answers. Your team will look to you as a role model, providing priority guidance and direction, managing a broad portfolio of activity.

Aviva uses “smart-working”, and the person in this role can be based anywhere commutable to; Norwich, Eastleigh, Glasgow, Perth, Sheffield, Bristol and York.

Skills and experience we’re looking for:

Able to lead others. Ability to inspire and lead a high performing technical team.
Strong communicator. Comfortable driving change and influencing stakeholders to deliver the best customer outcome
Experience of General insurance and the regulatory landscape.
Able to adapt to new situations, uncertainty, and the ability to learn new skills
Continuous improvement. Ability to think business wide, consider the bigger picture and deliver longer term strategy.

What you’ll get for this role:

Salary £35,000 - £45,000 (depending on skills, experience, and qualifications)
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year

Aviva is for everyone:
We are inclusive and

welcome everyone

– we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken a call on +44 7774 789975 or send an email to [email protected]

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