Customer/Client Support Executive London, England
Job description
*The role:*
Air Publishing are looking for an IT support agent role to join the business. We are looking for a driven individual who is able to communicate with confidence with our customers and individuals within our wider group business. The role requires working in a team to resolve issues our customers may have.
*What’s on offer?*
APL are providing a great opportunity to develop within this position, working with an experienced team will help you individual gain further knowledge and provide a better support experience for our customers.
*Salary:*
£26,000 - £30,000
*Benefits:*
Pension scheme, health plan, breakfast & lunch clubs, Career development opportunities across our growing teams,hybrid working, central London office, bonus scheme, additional incentives and social evenings.
*The Job:*
·Experience of customer service and e-commerce preferred but not essential.
· Providing remote 1st and 2nd line customer IT support over a number of channels including phone, email and video.
· Recording events, issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
· Liaise with team to deliver top level customer experience Document any system defects that have not already been reported.
· Provide support to the Operations Manager by taking ownership of shared mailboxes. Producing daily/weekly/monthly reports for the Operations Manager.
*Experience/qualifications and skills required:*
· Ability to multi-task.
· Excellent written and verbal skills.
· Pro-active attitude when things go wrong.
· Ability to work under time and completion deadlines.
· Take responsibility for own actions and development.
· Receive feedback in a positive manner, actively build positive relationships.
· Willingness to take on additional tasks as and when required.
· Good analytical Skills.
Numerate.
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Private medical insurance
- Work from home
Schedule:
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Education:
- GCSE or equivalent (preferred)
Experience:
- IT support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in London
