Customer/Client Support Executive

Customer/Client Support Executive London, England

Air Publishing
Full Time London, England 26000 - 30000 GBP ANNUAL Today
Job description

*The role:*

Air Publishing are looking for an IT support agent role to join the business. We are looking for a driven individual who is able to communicate with confidence with our customers and individuals within our wider group business. The role requires working in a team to resolve issues our customers may have.

*What’s on offer?*

APL are providing a great opportunity to develop within this position, working with an experienced team will help you individual gain further knowledge and provide a better support experience for our customers.

*Salary:*

£26,000 - £30,000

*Benefits:*

Pension scheme, health plan, breakfast & lunch clubs, Career development opportunities across our growing teams,hybrid working, central London office, bonus scheme, additional incentives and social evenings.

*The Job:*

·Experience of customer service and e-commerce preferred but not essential.

· Providing remote 1st and 2nd line customer IT support over a number of channels including phone, email and video.

· Recording events, issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.

· Liaise with team to deliver top level customer experience Document any system defects that have not already been reported.

· Provide support to the Operations Manager by taking ownership of shared mailboxes. Producing daily/weekly/monthly reports for the Operations Manager.

*Experience/qualifications and skills required:*

· Ability to multi-task.

· Excellent written and verbal skills.

· Pro-active attitude when things go wrong.

· Ability to work under time and completion deadlines.

· Take responsibility for own actions and development.

· Receive feedback in a positive manner, actively build positive relationships.

· Willingness to take on additional tasks as and when required.

· Good analytical Skills.

Numerate.

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Discounted or free food
  • Private medical insurance
  • Work from home

Schedule:

  • Holidays
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Education:

  • GCSE or equivalent (preferred)

Experience:

  • IT support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: Hybrid remote in London

Customer/Client Support Executive
Air Publishing

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