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Job Purpose:

As a claims handler you will be dealing with customer claims in an efficient and effective manner. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service.

Key Duties & Responsibilities:

• Keeping our customers claim journey as short as possible by proactively chasing updates via suppliers, settling claims at the earliest opportunity
• Validating claims and policies
• Ensuring system information is up to date and accurate
• Demonstrating effective planning and organisational skills, managing your own case load and customer portfolio
• Working towards department and business targets
• Referring any suspected fraud cases to our Specialist Unit
• Investigating claims
• Payment processing
• Question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
• Build great relationships with cross functional teams to ensure overall success
• Drive your own development by actively seeking development opportunities
• Ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
• Take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
• Adhere to company policies and procedures

Experience & Knowledge:

• Preferred previous experience of FNOL/AD handling
• Confident telephone manner
• General understanding of insurance
• Previous Customer Service skills/experience
• Strong written, oral and interpersonal skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good IT/Keyboard skills

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

Benefits:

• 30 days’ holiday inclusive of bank holidays or day in lieu where applicable (pro–rata)
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy