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Job description

WHAT SHIFT WILL YOU BE WORKING?

Saturday - Tuesday (4 Days, 10 hours)
09:00 AM > 19:00 PM

WHO ARE YOURPARKINGSPACE?

Do you want to join a company trusted by over 2 million drivers, that has featured on Sky News, and in The Sunday Times Tech Track 100 as one of Britain’s fastest-growing tech companies?

Look no further.

YourParkingSpace is the UK’s leading online parking platform that features over 350,000 privately owned and commercially operated parking spaces, available to book by the hour, day, or month on a subscription basis. Following our recent acquisition by an industry leader, we’re now entering our next phase of significant growth - it’s an exciting time to join the team!

WHAT WILL YOU BE DOING?

• Responding, supporting and mediating between both our Drivers and Space Owners, to resolve all incoming enquiries.
• Providing Customer support in real-time.
• Communicating via different channels: Zendesk = whatsApp, phone & email.
• To be confident in making outbound calls to ensure an efficient outcome.
• Navigating different online IT tools and systems to provide accurate information.
• Working with first contact and one-touch resolution in mind.
• Providing feedback to relevant stakeholders based on the trends in your interactions with our Drivers and Space Owners.
• Working towards an SLA of 0-8 hours.

• Maintain the highest level of customer care at all times.
• To be able to work individually and as part of an international team.
• Flexible approach to problem solving.
• Be able to achieve and maintain performance targets around CSAT, FCR and Solve volume.
• To have a proactive approach to work and deadlines.
• Ability to change your communication style to suit your audience.
• Be open to changing workload priorities.
• Undertake various ad-hoc tasks as required.
• To take ownership of the efficiency and quality of your work.
• Adhering to company guidelines and processes.
• Pro-active involvement in team meetings and projects.

• 2-3 years of online Customer Service experience
• Experience across a range of communication methods: phone, email, instant messaging, social media.
• Experience using Quality guidelines.
• Two-sided market place experience ideal.
• Zendesk experience preferable but not essential.
• Google Suite knowledge preferred.
• Multi-lingual language skills favourable.

• 24 days annual leave + this increases after 3 years, with one extra day added each year (maximum 3 additional days)
• Birthday day off
• Gym membership discount
• Mental health and well-being support
• Cycle-to-work scheme
• Working in a company where there are no limits! If you work hard and want to achieve things, this is the place for you.