Customer Care Liaison Harrogate, England
Job description
About us
EnviroVent Ltd is the UK’s leading manufacturer of innovative and sustainable ventilation products. For over 30 years, EnviroVent has helped over a million homes solve damp, condensation and mould issues across the UK. From design and manufacture to installation, service and maintenance we are committed to understanding and delivering our customer’s needs.
The “enviro” in our name is not just about improving the environment of our customers, but also improving our environmental impact on the world. We have a goal of reaching Net-Zero by 2030 and have recently been awarded Harrogate Sustainable Business Award for 2022.
For more information please visit: https://www.envirovent.com
JOB TITLE: Customer Care Liaison
JOB PURPOSE SUMMARY:
Provide support to sales representatives from quote to invoice; ensuring impeccable, all-around customer service and accuracy of database records.
POSITION IN ORGANISATION
Reports To: Customer Care Supervisor
Job Family: Business Support
CUSTOMER RELATIONS KEY RESPONSIBILITIES
· Provide a friendly memorable customer service experience to all customers.
· Actively resolve any issue by contacting the customer to rectify any errors on orders and prioritise orders to ensure their urgency.
· Assist with any inquiries, questions, and complaints in an efficient and timely manner.
· Process survey requests, invoices and quotes and reports within SLA’s.
· Ensure an accurate, timely and efficient order process from the point of entry through to dispatchment.
· Provide administrative support to the Sales function and administer the returns processes.
· Liaise with various departments to ensure the customer is provided with the best level of service.
- Maintain confidentiality, sensitivity and respect, ensuring all data is handled in line with data protection and used for a specific, business related purpose only.
· General office administrative duties such as making enquires, gathering info, data entry, scanning, filing, answering telephone queries etc.
· Deliver an outstanding customer service experience via communication networks including; telephone, live chat and ticket system.
· Collate and analyses customer satisfaction surveys.
· Identify any common queries/trends effecting customer service delivery and escalate these for investigation.
GENERAL DUTIES
- Provide outstanding products and an effortless customer experience. ‘Think Customer First’
- Deliver tasks with a focus on quality and quantity.
- Manage, organise and update relevant data/records as required.
- Interpret instructions and issues arising and respond appropriately according to policies and procedures.
- Identify opportunities for improvement and makes constructive suggestions for change or development.
COMMITMENTS
- ‘‘Keep it Simple’ ‘Show you care’ ‘Make it Happen’ ‘Seize the Opportunity’ ‘In It Together’
- Take reasonable care for the health, safety and welfare of yourself and others who may be affected by your acts.
- Comply with the policies and procedures established within EnviroVent Ltd.
- Undertake any other duty which may be reasonably required to meet the needs of the business.
- Support our commitment to being an inclusive employer and place to work.
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Work Location: One location
