Customer Care Executive Stoke-on-Trent, England
Job description
Customer Care Executive
In today’s dynamic Motor Dealer environment, Click Dealer understand the importance of new, innovative solutions to improve dealer performance and build customer loyalty.
We have over 20 years’ experience, with over 1,400 dealership clients and a portfolio of award- winning products including: websites, dealer management systems, lead management, stocking solutions, finance technology and lead generation SEM services.
The Clickers, as staff here are affectionately known, are the key to our success and we aim to provide them with a supportive and entrepreneurial work environment that fosters collaboration and allows our people to take responsibility, be successful, improve our business, improve our customers’ business and grow their own skills and personal development.
What a typical week looks like
You’ll be answering calls and email to help our awesome dealers with any queries they have.
You’ll be creating cases on our in house CRM to make sure our dealers are kept up to date with any ongoing queries, will liaise with other teams and third parties to make sure they are kept up to date with progress.
You will be pro active in offering guidance and best practice ideas when speaking to our dealer, always being friendly, helpful and living our Click Dealer values.
About you
✓ Experience in Customer Care
✓ Excellent communication skills
✓ Excellent written & verbal communication
✓ Knowledge of the automotive industry (beneficial)
✓ Customer-centric attitude
What will help you succeed in this role
✓ Strong organisational skills, with the ability to multi-task
✓ Strong attention to detail
✓ Ability to work in a team and individually
Why work for Click Dealer?
Click Dealer has been operating for over 20 years – originally founded by Gerry, who remains with the business as our Chief Visionary Officer. We provide a range of SaaS (Software as a Service) solutions to independent used car & van dealerships – including websites, dealer management system, and digital marketing solutions. We’ve won multiple awards and have a strong reputation in our industry.
It’s important that all our team members (or ‘Clickers’ as we affectionately call our employees) feel part of our Click family – we want you to feel welcome here.
Everyone is a part of something extraordinary
Here, we have a culture, team, and atmosphere in which every Clicker’s work is valued and important
Your work is always appreciated and recognised
We can never give enough praise or recognition to our Clickers. Whether that’s through treating them to lunch or giving them a shout out in Microsoft teams.
You can lean on and trust us
All of our Clickers massively respect and appreciate one another, making the Click Dealer environment one that brings a great sense of belonging. Here you can lean on and trust your co- workers to work with you.
You’re constantly encouraged
We’re always encouraging and helping our Clickers to do better and continuously learn. We provide clear pathways for career progression, with access to support and training to help get you there.
Everyone is treated fairly
We are an Equal Opportunity Employer, which means that we are proud to fairly reward people for their efforts and achievements, as well as provide our employees every opportunity to provide feedback and talk to us if there is an issue.
We know that you have a life outside of work with your own needs and desires - we put real value on inclusivity and people’s wellbeing. You can expect:
✓ Flexible working environment – whether you prefer being in our office or would rather work predominantly at home, we can support flexible working arrangements.
✓ 25 days holiday plus bank holidays, increasing with service level. We encourage our team to book their holidays and take a break!
✓ Medical plan, including an Employee Assistance Programme. Our plan offers a range of services, including: a virtual GP service, 24/7 help line, and help with optical & dental costs.
✓ Training & Development – we want to support our Clickers with growth and upskilling. If there’s an opportunity you’re interested in, we are all ears!
The finer details
✓ Role: Customer Care Executive
✓ The team: Customer Care
✓ Our office: Winton House, Stoke-on-Trent, ST4 2RW – close to bus and rail links. Whilst we can support working from home if you wish, you would need to be comfortable commuting into the office when needed.
✓ Contract type: Permanent, 35 hours per week
✓ Salary: Competitive commensurate with experience
✓ Closing date: ASAP
Positions you might have held before
Customer Care | Customer Service |
It would be great to hear why you’re interested in this being your next role!
Helping every dealer buy and sell vehicles, more profitably, more often. www. clickdealer.co.uk
Job Types: Full-time, Permanent
Salary: From £18,000.00 per year
Benefits:
- Company pension
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Stoke-on-Trent, ST4 2RW
Application deadline: 15/05/2023
