Customer Care Executive Woking, England
Job description
Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland. For further information, visit www.asahibeer.co.uk
Asahi Europe & International is a subsidiary of Asahi Group Holdings Ltd, a global beverage and food company listed on the Tokyo Stock Exchange, Japan. Employing > 12,000 people, Asahi Europe & International is the custodian for leading super premium lager brands Peroni Nastro Azzurro, Grolsch, Asahi Super Dry, plus international Czech lager brands, Pilsner Urquell and Kozel. The business has world-class brewing and production facilities in 8 markets – UK, NL, ITL, PL, CZ, SK, HU, RO. In most of these markets, we are the leading brewer with full portfolio of famous brands. Commercial operations in other parts of Europe, USA, Canada, LatAm, Africa and Asia are served through our global distribution network. With state-of-the-art facilities, some of the best brewers in the world, quality ingredients, and a culture based on innovation and collaboration, Asahi offers the best quality of beer to beer lovers worldwide. More information can be found at www.asahiinternational.com
Customer Care Executive
Asahi UK are currently recruiting for a Customer Care Executive to join our Demand and Supply Planning team.
The Customer Care Executive is responsible in supporting the Customer Care Managers on a day to day bases for all supply chain service activities, related to the order to cash cycle on all beer deliveries, ensuring all Customer queries are handled effectively, and pro-actively communicating with customers and internal departments.
Key Accountabilities
The Customer Care Executive is responsible for the following key outputs and accountabilities
- Responsible for management and execution across the team of multiple email accounts including, set up for new customer accounts, ullage claims, and empty kegs, returns and customer credit queries
- Set the right impression as first point of contact with customers over the phone and via email; displaying excellent communication skills, manage queries and solve problems in a timely manner.
- Ensure that all orders are invoiced accurately and any credits are completed in a timely basis in line with financial requirements - i.e. “month end”. Resolve credit queries with the credit control team to achieve this.
- Build and maintain relationships with internal and external customers; listen to their needs and act on it. Make decisions to enhance the customer experience and deliver the perfect order.
- Support the on time collection of empty Kegs from the customer depot to the 3PL warehouse by following up with the customers and 3PL .
- Support the order capture process from start to finish on the ERP system
- Support On Time and In Full service metrics for all customers by coordinating delivery of goods for orders with the wider business planning, logistics, sales and finance
Experience Required
- Customer or supplier relationship management exposure
- Experience in a high volume, detailed and process driven organisation
- System experience in an ERP environment (SAP experience is preferred) and intermediate excel skills
- Highly organised with excellent attention to detail
- Possible knowledge of either FMCG or UK or international supply chain logistics
Key Attributes Required
- Strong interpersonal skills
- Organisation and time management
- Ability to work under pressure
- Drive and determination
- Willingness to learn
- Attention to detail
- Work strongly within a team
- Problem Solving
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
