Customer Care Colleague Guildford, England
Job description
Customer Service Advisor - Branch
Guildford Friary / Hybrid
£23,300 per annum + Excellent Benefits
Between 7am and 11pm Monday – Sunday
As a Barclays Customer Service Advisor - Branch, you will get an exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and clients. For this role, you will be recognizing the needs of our customers as you take ownership of their personal development, while we notice and support your ambitions. Get this chance to grow your skills and develop into leadership roles being a Barclays Customer Service Advisor.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Providing excellent customer service & giving feedback on behalf of Barclays
- Breaking down complex issues or customer queries and assimilating a wide range of information to fully understand cause, impact and solution
- Communicating clearly with other business areas as required to ensure great customer outcomes
- Adopting a values based approach when dealing with customers
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements whilst adhering to relevant Policies & Standards
- Guaranteeing vulnerable customers are identified and supported appropriately
- Using internal systems correctly to ensure that a customer’s records are accurately maintained and are up to date
- Making Barclays a great place to work by embracing a culture of change
• Proven experience in promoting an excellent customer journey
- Sound level of knowledge of our range of products and services
- Excellent communication skills, driven to use a range of communication styles that are tailored to the customer and the situation
- Ability to use Microsoft Office tools to a high standard
• Experience of working in retail banking
- Involvement in working in a virtual environment
Where will you be working?
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.
#LI-Hybrid
