Customer Care Co-ordinator Glasgow, Scotland
Mears Group
Full Time
Glasgow, Scotland
23000 GBP ANNUAL Today
Job description
Annual salary: up to £23,000.00
What are we looking for?
Customer Care Coordinator
Glasgow
£23,000 per annum
Full time – Permanent - 40hrs per week
An exciting opportunity has arisen to join our team here at Mears as a Customer Care Coordinator. Based in Glasgow. We are offering a salary of up to £23,000 plus great company benefits which include fun days paid for by the company, discounts on high street shopping and online retailers, health insurance and much more
Your duties will include -
As Customer Care Coordinator, you will provide support and high levels of Customer Service activities for our service users. This role will ensure all customers accessing our hub receive a warm, friendly and consistent service to support all aspects of their needs during the time they are supported in initial accommodation
- Providing front facing customer service and support to vulnerable service users
- Covering reception, petty cash duties and back-office admin duties
- Liaising daily with service users, colleagues, 3rd sector and business partners
- Weekly cash ordering and dispersal, photocopying and scanning work documents and energy top ups
- Work with local community and third sector organisations to deliver support and services for the service user
- Provide additional support to administration or the wider team if required
What are we looking for?
- Previous experience in customer care or customer service
- Would be ideal to have experience with vulnerable individuals
- Organised, reliable and adaptable
- A strong work ethic
- Honest and trustworthy
- Ability to work using own initiative as well as working as part of a team
- Positive attitude and the ability to keep calm under pressure
- Capacity to absorb new information quickly and accurately.
- Self –motivated, self disciplined and enthusiastic, tenacious with a strong eye for detail
- Computer literate
30 years ago, Mears started life as a building maintenance contractor. Today, we are a leading provider of housing and housing with care services. Working with hundreds of partners across the UK to build, manage and maintain homes, and to provide care and support to individuals. Our business is built on the ethos that everything we do should make a positive difference to the people and communities we serve. Whatever your role in Mears, you help to make that difference.
What's in for you?
- Competitive annual salary
- 25 days annual leave
- Generous Pension Scheme
- Cycle to work scheme
- Sharesave Scheme
- Eye Test Vouchers
- Employee Assistance Programme
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers and Drayton Manor
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- A friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
If you feel you have skills and experience needed, please apply via the link or contact Beth on beth.dunford
@mearsgroup.co.uk
or 07514315737, quoting the job reference number. We look forward to hearing from you soon.
Mears Group recognise our people as our greatest asset. We are committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.
“We reserve the right to close the job advert earlier than dated if we see fit”
Mears Group
www.mearsgroup.co.uk
Gloucester, United Kingdom
David Miles
$500 million to $1 billion (USD)
10000+ Employees
Company - Public
Construction
1988
