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Customer Care Centre Process Manager

Flexible Location

Great brands have a great story. Ours is legendary.

In 1854, Elisha Otis travelled to the New York World's Fair to promote his new invention. Standing high above the crowd on a platform elevator, he ordered the retaining rope cut. The crowd cried out. His safety brake held. And in that moment, one man changed the world's perspective on what's possible, sending it rising up.

What are we looking for?

We are looking for a talented Process Manager to prepare business units across the Customer Care Centre into a regionalized structure. You will do this via the creation of process material, establishing best practice for each business area, with a target of a “single call” solution to calling customers, improving customer retention. You will take responsibility for monitoring process adherence through reporting and customer satisfaction survey and identify solutions for continuous improvement.

Skills/ Experience Required:

What can we offer you?

More about us:

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .