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We are looking for experienced Customer Care Advisors to join our contact centre to represent a luxury cosmetic brand from Monday 13th March on a permanent contract.

What do we do at Ventrica?

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

What will I do in the role?

• First point of contact for all customer enquiries
• Brand ambassador for your client, upholding the values/expectations of this luxury brand.
• Provide outstanding customer service across telephone, social media, web chat and e-mail
• Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

What do I need?

• Experience of working in customer service is essential, ideally within a contact centre or retail environment
• A passion for the beauty industry is highly desirable
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Experience of working in a customer facing environment
• Ability to work well within a team
• Confident IT skills
• Flexibility, professionalism, drive and willingness to learn

What will I be paid?

We offer competitive pay rates, for this role the starting salary is £20,592 per annum.

Why work for us?

Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;

• Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays);
• Company pension scheme;
• Reimbursement on eye tests;
• Employee Assistance Programme, 24/7 with counselling sessions;
• We love our planet so after your probation we gift you a tree to grow in our Ventrica forest;
• We care about our communities, our Charity Champions get involved by making a difference;
• We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs;
• Our Diversity Champions are part of our colleague community;
• Our Menopause Champions are trained and offer support;
• Mental Health First Aiders
• All new parents receive a Baby Hamper;
• Most importantly, working alongside an award-winning company with a fantastic and supportive team that will guide you and will also ensure that your progression goals are met where possible.

What are the working hours?

• Full Time - 40 hours per week
• Shifts are on a rota basis between the core hours 8:00am-11:00pm (some weekends are included so you must be flexible)

What contract will I be on?

This role is being offered on a permanent contract

What is the start date?

This role will start on Monday 13th March 2023

Where will I be based?

This is a remote based role. Please note you must be based in the UK.

Homeworking Criteria:

• Strong broadband internet connection
• Own Laptop of PC
• Available USB port for a USB headset (headset will be supplied)

We DO support the below:

• Windows 10 (21H2 or 22H2)
• Windows 11 (21H2 or 22H2)
• macOS Big Sur or macOS Monterey

We DO NOT support any of the following:

• Chromebooks or any device running ChromeOS/ChromeOS Flex
• Linux
• Android
• iOS
• Windows 10 in S Mode

Minimum Speed Requirements:

• Ping ms Maximum 20ms
• DOWNLOAD Mbps Minimum 20 MBps
• UPLOAD Mbps Minimum 5Mbps