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We are looking for experienced Customer Care Advisors to join our contact centre to represent a luxury cosmetic brand!

What will I do in the role?

• First point of contact for all customer enquiries
• Brand ambassador for your client, upholding the values/expectations of this luxury brand.
• Provide outstanding customer service across telephone, social media, web chat and e-mail
• Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

What do I need?

• Experience of working in customer service is essential, ideally within a contact centre or retail environment
• A passion for the beauty industry is highly desirable
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Experience of working in a customer facing environment
• Ability to work well within a team
• Confident IT skills
• Flexibility, professionalism, drive and willingness to learn

What will I be paid?

£10.90 per hour

Working Hours and Location

• Shifts are on a rota basis between the core hours 8:00am-11:00pm (some weekends are included so you must be flexible)
• Remote working or based in our Southend-on-Sea Office

Homeworking Eligibility

Please refer to the following links to ensure your laptop/pc has the current supported systems:

Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date

Minimum Speed Requirements:

• Ping ms Maximum 20ms
• DOWNLOAD Mbps Minimum 20 MBps
• UPLOAD Mbps Minimum 5Mbps

Why work for Ventrica?

• Standard holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for part-time staff.
• UK-wide discounts for our various retail clients
• Pension scheme
• Health care plan
• Employee Assistance Programme
• Full and in-depth training provided as well as access to training source materials to help guide you in the role and for ongoing learning/development
• Reimbursement on eye tests
• Social events organised by Ventrica both in and out of office
• Charity fundraising events, if you raise money for a charity, we will match the amount raised
• New parents receive a Maternity/Paternity pack
• Mental Health First Aiders
• Most importantly, working alongside an award-winning company with a fantastic and supportive team that will guide you and will also ensure that your progression goals are met where possible.

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.