Customer Care Advisor Deeside
Job description
Company Description
Job Description
Home Based - Customer Care Advisor
Due to growth we are currently recruiting a talented and results driven Customer Care Advisor to join our busy contact centre team, working from home.
£22,158 per annum, plus monthly Bonus, and lots of great benefits.
This role is full time, 37.5 hours a week. Working an 8hour shift, 5 days out of 7 per week (including weekends), between the hours of 0730 – 1800.
Our Customer Care Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly.
What we want you to do...
- Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
- Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
- Ensure good communication links with various departments and utilise and follow internal policies
- Be self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
- Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
What we are looking for...
- You are able to think quickly on your feet, enabling the best outcome for all customers
- You have top notch communication skills
- Great at building rapport and getting along easily with people
- A strong level of written and verbal skills, with a great attention to detail.
- Be able and happy to work in a busy and fast paced role
What we can give you in return...
- The equipment to do the job effectively
- A competitive salary and bonus scheme
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more….
There’s a lot on offer, so what are you waiting for? Apply now!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Sysco GB everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and we recognise that Sysco GB can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
