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Customer Care Advisor
Starting salary from £24,745.00 dependent upon experience
Up to 5% bonus
Doxford Park
12-month fixed term contract
40-hour week work pattern Monday to Friday between 8am and 8pm + occasional Saturdays 8am to 4.30pm

We have an exciting 12-month opportunity available to join our dynamic Customer Care Team which is responsible for providing a first-class service to both our external and internal customers. It is an exciting team to be a part of with a varied workload, so if you're motivated to think outside the box, have the determination to deliver an excellent service and are passionate about putting customers at the heart of all we do, this could be the position for you.

Working within a small customer contact centre, your role would be answering and dealing with telephone calls, letters, emails and social media enquiries and complaints from both internal and external customers. You will be supporting the NGN Vulnerability Strategy which overarches five key themes – physical disability, mental health, financial vulnerability, rurality and temporary vulnerability (e.g., bereavement or pregnancy) to ensure we make every contact count (MECC) during all interactions. You will also be responsible for ensuring that excellent customer service is always delivered to all our customers, and you will ensure that your work meets the quality standards expected by the company and is always performed efficiently.

We are ... Northern Gas Networks. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That’s around 6.7million individual customers. We don’t generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.

Our Values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We are … Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy!

Our Equality, Diversity and Inclusion culture at NGN is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve.

Next Steps. Please apply by clicking apply and uploading your CV. We love to see how your experience and skills are transferable to this role so please ensure these are all included in your application. Once the advert has closed, we will be contact within one week to let you know if you have progressed to the next stage. We are looking to hold interviews for this role throughout June and we look forward to receiving your application for the role.

If you require adjustments to support you throughout the recruitment process, we want to hear about how we can help. Any applicant that requires reasonable adjustments from initial application through to interview are asked to contact the Recruitment Team at [email protected]