Customer Care Advisor Ipswich, England
Job description
Job Title: Customer Care Advisor
We’re expanding our team and we are looking for a dedicated, motivated customer care advisor with excellent communication skill to join our branch in Ipswich.
We have an exciting opportunity for a Customer Care Advisor to join our branch in Ipswich.
*** EXCELLENT SALARY PACKAGE ***
Salary £22,000 pa basic
Overtime and Bonus also available
OTE: £24,000 - £28,000
*** SHIFTS AVAILABLE ***
08:00am – 16:30pm Monday to Friday
Required to work 1 in 5 Saturdays dependant on role taken
Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire & Essex, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.
Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.
What you will do
· Effectively manage inbound booking calls whilst exceeding mystery shop criteria
· React efficiently to the customer alert platform (Cockpit) and contact customers to inform of any warnings regards to their vehicles current status & update diary as required
· Effectively manage inbound sales enquiries & allocate to sales execs whilst adhering to process and using the CRM platform
· Any further administration tasks to support the wider group and service departments
· Ensure that customer expectations are met on a daily basis
· Daily focus on Key Performance Indicators to achieve the required standard
· Resolve customer related issues in a profession and timely manner, keeping the Senior Service Advisor aware of progression
· Deliver dealer & manufacturer standards to the customer
· To understand customers entitlement regarding Zero Tolerance on Downtime
· To have a good understanding of “Uptime” and the accessing the system
Key Skills & Competencies
- High level of customer satisfaction
- Attention to detail
- Process orientated
- Communication & listening skills
- Flexible and adaptable to change
Company Benefits
From day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:
- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Auto-enrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more
What you will do
· Effectively manage inbound Van booking calls whilst exceeding mystery shop criteria
· React efficiently to the customer alert platform (Cockpit) and contact customers to inform of any warnings regards to their vehicles current status & update diary as required
· Effectively manage inbound Van sales enquiries & allocate to sales execs whilst adhering to process and using the CRM platform
· Any further administration tasks to support the wider group and Van service departments
· Ensure that customer expectations are met on a daily basis
We keep the country moving
Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks. Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles. It's why we come to work every day.
Our branches
We operate 10 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and more
What’s in it for you?
Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.
We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.
Job Types: Full-time, Permanent
Salary: £19,750.00-£22,000.00 per year
Benefits:
- Company events
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: One location
Close preview
Job Types: Full-time, Permanent
Salary: £22,000.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: One location
