Customer Care Advisor Remote
Magna Housing Group
Full Time
Remote
17436 GBP ANNUAL Today
Job description
Customer Care Advisor
Location: Predominately home based with some travel to the office in Dorchester or Williton, therefore commutable distance would be desirable
Salary: £17,435.59 per annum, plus excellent benefits package
28hrs 15mins per week: Tuesday to Friday
Magna Housing is a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people. We understand that a home and a house are two different things. Our job is to understand each customer’s needs and give them somewhere they can enjoy living and feel they belong. We’re creating great homes together,
We are looking for customer focused, highly motived (and above all) friendly advisors who can build a great rapport with our customers, establish their needs, and give them the best experience at the right time, first time.
You will be part of a great team where our people are passionate about delivering an excellent customer experience and feel motivated to contribute to our success.
What you will be doing:
- Speaking to customer on the phone about their enquiry
- Processing emails form customers
- Raising repairs and creating contacts in the CRM system
- Using IT systems to aid in answering customer queries
- Liaising with contractors and other work colleagues
What we are looking for
- Preferably experience in customer service
- Proven ability to give great customer service and get it right first time
- Able to multitask effectively whilst providing our customers with a high level of service
- Great phone manner and a positive can-do attitude
- Great IT skills
- Ability to talk to customers without using script
- Excellent communication skills with a problem-solving attitude
- Love learning in a dynamic and challenging environment
- Ambitious and willing to accept new challenges
Full training will be provided virtually
Magna – where talented and ambitious people enjoy rewarding and fulfilling careers in an inspirational environment
Applications to be made on our careers site: Careers | Magna
Closing date for applications: 29th June 2023
As assessment day will be held on 13th July 2023 and will include a series of team and individual exercises. Should you be selected for interview following the assessment centre, this will take 18th July 2023.
Magna Housing Group
www.magna.org.uk
Dorchester, United Kingdom
Graham Colls
$25 to $50 million (USD)
201 to 500 Employees
Non-profit Organisation
Civic, Welfare & Social Services
