Customer Care Advisor London, England
L'OCCITANE
Full Time
London, England
21430 - 25267 GBP ANNUAL Today
Job description
Description
This is a multitasking role, including helping customers with any queries, assisting with order management & ensuring team KPIs are met.
An excellent customer experience is a priority at all times.
This role reports to the Customer Care Manager.
What Will You Do?
The main responsibilities include (but are not limited to):
- Having a customer first style approach to all tasks
- Providing an outstanding customer experience for our customers
- Answering any & all customer queries via phone, email, chat & social media
- Managing processes for the back end of the website
- Ensure that any customer data is handled in accordance with GDPR regulations
- Ensuring team KPIs are met
- Reporting any issues or factors affecting the customer journey
The Perfect Candidate:
- A positive, empathetic attitude
- Excellent communication skills - Written & spoken
- Great time management
What We Offer You!*
- Generous staff discount to use on all your favourite L’Occitane products!
- Training Product Allocation every month!
- Generous holiday allowance, increasing with length of service
- Extra half day off for your birthday every year
- Extra day holiday if you get married
- Weekly fruit basket per team
- Pension scheme
- My L’Occitane Rewards: Discount/Cashback on high street retailers
- GymFlex, Cycle to Work, SmartTech
- Many social events throughout the year, in and out of the office
Much, much more!
Some benefit eligibility is based on length of service
About L'OCCITANE
Since 1976, L'OCCITANE en Provence has been imagining, producing and selling beauty, skincare and well-being products with an intention to share nature's wonders with the world. Our ambition is to not only sustain lands, but to regenerate ecosystems. We believe beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. At L'OCCITANE en Provence, we've always been Cultivators of Change. This mindset is nothing new. We do our best to create positive change for the world, and we always try to inspire everyone around us to do the same.
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.
One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.
We recruit positive-minded people who share our core values and our commitment to sustainability.
L'OCCITANE
uk.loccitane.com
London, United Kingdom
Reinold Geiger
$2 to $5 billion (USD)
501 to 1000 Employees
Company - Public
Beauty & Personal Accessories Stores
1976
