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• This is a full-time role (35 hours per week)
• The base location for this role is Longbenton, Newcastle Upon Tyne
• As a Customer Care Advisor, your shifts will vary between 7am-3pm or 1pm-9pm on a weekly rotational basis, including 1 in 3 weekends working 8am-3:30pm or 9:30am-5pm.

As a Customer Care Advisor, you will:

• Represent Greggs on an individual basis, therefore we are looking for you to have strong spelling and grammar skills

• Have the opportunity to respond to customers via email, telephone and both publicly and privately on social media platforms such as Facebook, Twitter and Instagram

• Continually improve our customer experience by listening to our customers feedback

• Be the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation

You will fit right into this role if you can demonstrate:

• A passion for and a track record in delivering the Best Customer Service

• Great attention to detail whilst working at pace and the ability to work under pressure

• Excellent written and verbal communication skills

• A professional and polite telephone manner

• Computer literate – with good knowledge of Excel, Word and PowerPoint

• The ability to deliver creative solutions to problem solving

• IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams

• Previous experience of complaints resolution, is desirable

• Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together

• Are supportive of an inclusive culture – recognising and valuing that difference is good

• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

We have a fantastic opportunity to join the Customer Care team here at Greggs Head Office as a Customer Care Advisor.

Our Customer Care Team work to deliver a fast and friendly service in an exciting and fast-paced environment. Working closely with other areas of the business, we strive to deliver outstanding customer service to all customers.

As Greggs continues to grow, so does our Customer Care team. We currently have 40 fun loving, hardworking Customer Care Advisors who respond to all queries, complaints and compliments received from our customers in a friendly and professional manner.

We can offer you:

• Competitive pay
• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Paid breaks
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another