Customer Care Advisor

Customer Care Advisor Newbury, England

Global Freight Solutions
Full Time Newbury, England 21511 - 27889 GBP ANNUAL Today
Job description

Are you self-driven with excellent communication skills, and enjoy a fast-paced environment where you deliver a superb service to customers? If so, this is a great opportunity to start or continue your career in customer services. We are looking for individuals who are keen to work from home but also commutable to our Newbury office for meetings.

Main Areas of Responsibility:

  • Call Handling within timeframes set out within the KPI’s;
  • Action of emails in a prompt manner in timeframes set out within the KPI’s;
  • Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
  • Raising tickets in the agreed timeframes set out in the KPI’s;
  • Resolving tickets in the agreed timeframes set out in the KPI’s;
  • Tracking of consignments;
  • Pass all customer escalations to the Customer Services Manager in a prompt manner;
  • Ensures that the company satisfies both its internal and external customer needs;
  • Pass all customer complaints to the Customer Services Manager in a prompt manner;
  • Communicating courteously with internal and external customers by telephone and email;
  • Keeping up to date with any organisational changes in products or services;
  • All other reasonable requirements as specified by senior management.

Education and Experience:

Essential:

  • Self- Motivated, ambition to succeed, motivational;
  • Experience within a customer service/call centre environment;
  • Ability to communicate and influence suppliers to deliver a premium service

Desirable:

  • Experience in the parcel industry

Personal:

  • Strong ability to impact and influence;
  • Excellent interpersonal understanding;
  • Excellent communication skills;
  • Listens to and values the opinions of others;
  • High level of integrity, trust and respect;
  • Ability to make decisions;
  • Good problem solving skills;
  • Approachable, adaptable and flexible;
  • Challenges assumptions and encourages change;
  • Positive ‘can-do’ approach

To apply for this job email your details to [email protected].

Customer Care Advisor
Global Freight Solutions

https://www.gfsdeliver.com/
Newbury, United Kingdom
Neil Cotty
$25 to $50 million (USD)
51 to 200 Employees
Company - Private
Shipping & Trucking
2001
Related Jobs

All Related Listed jobs

Machine Operator
Woolston 11 - 0.00 GBP hour Today

Due to development and growth, we are looking to recruit Machine Operator on our Food Manufacturing site in Warrington on permanent contract....

Shift Engineer - Days
Bakkavor Highbridge, England 42000 GBP ANNUAL Today

When joining us you can expect a highly competitive rewards package including group pension, private medical insurance, and other flexible benefits - alongside

registered nurse
Northern Health and Social Care Trust Belfast, Northern Ireland 41000 - 33000 GBP ANNUAL Today

Branch: Belfast HSCT

Location: ROYAL VICTORIA HOSPITAL

Salary: Band 6 (£33k -...

Programming & Partnerships Officer
National Trust Lynton Today

Are you looking for an exciting new role delivering great programming, marketing content and visitor experience on Exmoor within North Devon National Trusts portfolio? National Trust North Devons...

Supermarket Assistant
Waitrose London, England 11.5 - 12.75 GBP HOURLY Today

The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out