Customer Care Advisor Melton Mowbray, England
Job description
As a result of an internal promotion, we are looking for an individual to join our busy sales office team. The ideal candidate should be a customer-focused team player and a keen learner.
The Company and Department
Dual Pumps Ltd are industry leading wholesalers of pumps, power equipment, and related fluid handling components and accessories to a wide range of industries in the UK and export markets. We also manufacture pressure washers, pumping solutions and component assemblies for our dealer and manufacturing partners.
Last year our Customer Service and Sales Office team…
- Served over 2,500 customers from 43 countries.
- Managed over 33,000 orders.
- Achieved 99% customer satisfaction.
- Handled sales revenue of over £12.5m.
The Role
Among other duties, the responsibilities will include…
- Taking sales orders and providing advice on products and spare parts.
- Responding to general customer enquiries.
- Liaising with delivery companies to chase the latest delivery information.
- Working with our Warehousing, Production, Accounts and Purchasing departments.
- Monitoring and maintaining information on our ERP and other software.
Requirements
- Excellent verbal and written communication skills.
- Strong telephone manner.
- Attention to detail to ensure information given can be accurately entered and processed.
- A keen interest to learn about our products and industry.
- Proficient with Microsoft Office.
- Experience with ERP systems would be advantageous.
Salary & Benefits
We are offering an annual salary of £23,400. Further benefits are enrolment into our company pension scheme with 5% company contribution, £50,000 life insurance cover, Cycle2Work scheme, and a friendly and supportive working environment.
The role is based at our premises in Melton Mowbray and the hours of work are Monday-Friday, 8.30am – 5.30pm.
Job Types: Full-time, Permanent
Salary: From £23,400.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Application deadline: 30/06/2023
