Customer Assistant Foods Hereford

Customer Assistant Foods Hereford Hereford, England

M&S
Full Time Hereford, England 18900 - 22801 GBP ANNUAL Today
Job description

Key Accountabilities

Customer Assistant Foods Hereford
Hours :
Sun 1430- 1830
Weds 1600 -2000
Thurs 1600 -2000
Sat 1600- 2000

Key Capabilities

Hours:

Sun 1430- 1830
Weds 1600 -2000
Thurs 1600 -2000
Sat 1600- 2000

urpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant Foods Hereford
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Architectural Technician
HabDesigns Ltd Redditch, England 25000 GBP ANNUAL Today

Good CAD knowledge, and experience in dealing with residential extensions. To work with clients to prepare CAD drawings for both planning permission and

engineer
BAE Systems Scotstoun, Scotland 48540 - GBP ANNUAL Today
medical assistant
Lawrence General Hospital North Andover, MA 42521 - 34188 USD ANNUAL Today

As a Medical Assistant/Phlebotomist, you will provide general and clinical assistance to the Providers. This includes reception,...

management accountant
Howarth Morris Chester, England 50000 - GBP ANNUAL Today

  • Management Accountant/Progressive Role in Growing Chester based Manufacturing Co
  • Circa 50k with great...

Freelance Sales Agent
Halcyon Aesthetics Academy London, England 2000 - 6000 GBP MONTHLY Today

Being a successful Sales Executive means you must have a minimum of 2 years sales experience behind you, and are ready to put your sales skills to work helping