Customer Assistant - Foods - Dartford

Customer Assistant - Foods - Dartford Dartford, England

M&S
Full Time Dartford, England 10.9 GBP HOURLY Today
Job description

Key Accountabilities

Customer Assistant - Foods - Dartford

Unit 3 Prospect Place Park., Dartford, United Kingdom, DA1 1DY

Due to the nature of this role we can not accept candidates under the age of 18

SUNDAY 13.30-17.30PM
TUESDAY 17.30-21.30PM
FRIDAY 17.30-21.30PM
SATURDAY 17.30-21.30PM

Key Capabilities

Customer Assistant - Foods - Dartford

Unit 3 Prospect Place Park., Dartford, United Kingdom, DA1 1DY

Due to the nature of this role we can not accept candidates under the age of 18

SUNDAY 13.30-17.30PM
TUESDAY 17.30-21.30PM
FRIDAY 17.30-21.30PM
SATURDAY 17.30-21.30PM

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant - Foods - Dartford
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Staff Nurse - Neonatal Unit
Homerton Healthcare NHS Foundation Trust London, England 34089 - 41498 GBP ANNUAL Today

We are looking for registered nurses or newly qualified nurses with or without experience in neonatal or newborn care who have the desire to progress and

communications coordinator
Network Rail Swindon, Wiltshire, South West England, England 52538 - 46701 GBP ANNUAL Today

Senior Communications Manager (Secondment/FTC until...

Care Assistant (Day/Late shifts, Full Time Hours)
Christadelphian Care Homes Swansea, Wales 9.8 - 11.1 GBP HOURLY Today

The ability to make responsible decisions that are always in the residents interest.

delivery driver
Balthasar Papp Internationale Lebensmittellogistik Flowery Branch, GA 30 - 15 USD HOURLY Today

We are now hiring full time drivers with Papp Logistics a FedEx contractor in the Braselton, GA area. Drivers will be operating out...

Stylist
AllSaints Portsmouth, South East England, England 18343 - 19579 GBP ANNUAL Today

The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an