Customer Assistant - Cafe - Pudsey

Customer Assistant - Cafe - Pudsey Pudsey, England

M&S
Full Time Pudsey, England 10.9 GBP HOURLY Today
Job description

Key Accountabilities

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time.
Champion new ways of working within stores through an open mindset and positive attitude.
Complete tasks and processes that deliver ‘best in town’ standards.
Serve and sell across all channels brilliantly well.
Be the voice of our customer to help us continually improve.

Permanent customer assistant vacancy in our CAFE at Pudsey Owlcotes.
22.5 hours weekly

Working pattern:
Wed 10.00-18.00
Fri 10.00-18.00
Sat 10.00-18.00

Key Capabilities

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant - Cafe - Pudsey
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Registered General Nurse NHS Band 6 RGN Eating Disorders
Workplace Doctors Wales 31365 - 37890 GBP ANNUAL Today

Applications form nurses who require a Tier 2 sponsorship to work in the UK, we welcome and will consider all nurses with appropriate experience alongside all

Transfer / Secondment - CTPNW - Constable - Regional Ports Technical Officer
Greater Manchester Police Manchester, England 21200 - 25510 GBP ANNUAL Today

Applicants must hold or be prepared to undergo National Security Vetting (NSV) level before taking up the post.

Bar staff / 1810 - The Quayside, Newcastle upon Tyne
J D Wetherspoon plc Newcastle upon Tyne, England 10.52 GBP HOURLY Today

* Our dynamic team is looking for a Prescription Optician to join one of our stores located in Walmart Thornhill . Joining our team means belonging to a

law clerk
Ross McBride Hamilton Today

Ross & McBride LLP is Hamilton’s largest law firm with a rich history of commitment to our clients and our community. We pride ourselves...

registered nurse
NHS Hereford, England Today

Would you like to work with autonomy in a progressive, dynamic and supportive team?

An exciting position is available to join the Inflammatory...