Customer Assistant-Backstage/Operations

Customer Assistant-Backstage/Operations Brighton, England

Marks & Spencer
Full Time Brighton, England 10.9 GBP HOURLY Today
Job description

week 1
4am-8am monday, tuesday, thursday, saturday
week 2
4am-8am monday, tuesday, wednesday, friday

Due to the nature and working hours for this role which involves operating machinery and manual handling plus early starts, we can't consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

The base rate is £10.90 per hour plus additional £3.00 per hour unsocial premium for hours worked between 22.00pm-06.00am

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Brighton, EAST SUSSEX, ENGLAND;

Carden Avenue Brighton SF

Customer Assistant-Backstage/Operations
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Admin Clerk - Cardiology, 15 hpw
Bradford Teaching Hospitals NHS Foundation Trust Bradford, Yorkshire and the Humber, England 20270 - 21318 GBP ANNUAL Today

Hours: 15 hours - Permanent - Days to be confirmed. An opportunity has arisen within the Medicine Division for a dedicated and methodical Administrator to

Support Workers - Leicester Camden Road
THE NATIONAL AUTISTIC SOCIETY Leicester, England 10 GBP HOURLY Today

Successful applicants will be required to complete the relevant safeguarding checks which will include references and DBS check.

Executive Assistant to CEO
Head Higher Ltd Carlisle, England 22000 - 25000 GBP ANNUAL Today

Must drive and have access to a car and be ready for their most unusual and exciting role yet. Assisting the CEO with all manner of business administration and

Cleaner
ABM Coventry, England 10.8 GBP HOURLY Today

Litter picking outside in car parking area. Comply with training sessions delivered by the supervisor/line manager as necessary. HOURS: 37.50 hours per week.

Engineering Intern
Thermo Fisher Scientific Swindon, Wiltshire, South West England, England Today

Work autonomously to generate, report on and deliver project plans for all own engineering activities. Ensure cGMP (current Good Manufacturing Practice) is