Customer Assistant

Customer Assistant Nottingham, England

The Vaults Group
Full Time Nottingham, England 10.66 GBP HOURLY Today
Job description

The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Nottingham.

Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street.

We pride ourselves on discretion and accuracy so a keen eye for detail and excellent customer service skills is a must.

Benefits

  • Birthday off each year as a free holiday
  • Company pension
  • Staff discount on our services
  • Eye care scheme
  • Yearly performance-based pay review
  • Health & Wellbeing Programme

Direct responsibilities

  • Commitment to extraordinary customer service
  • Handling all inbound customer queries (online, in person and by phone) in a timely, efficient, and friendly manner
  • Customer branch tours and assisting customers with security access
  • Maintain and secure accurate customer records
  • Buy and sell gold and silver bullion

Key skills & qualities

  • At least 2 years experience in a customer-facing role
  • Trusted and able to act in the strictest of confidence at all times
  • Enthusiasm and determination to deliver the best for our customers and people
  • Friendly, flexible, reliable and hard-working
  • Computer literate

Job Types: Part-time, Permanent
Part-time hours: 24 - 32 per week

Salary: £10.66 per hour

Benefits:

  • Company pension

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 2 years (preferred)

Work Location: In person

Customer Assistant
The Vaults Group

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