Customer Assistant Glasgow, Scotland
Job description
The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Glasgow.
Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street.
We pride ourselves on discretion and accuracy so a keen eye for detail and excellent customer service skills is a must.
Benefits
- Birthday off each year as a free holiday
- Company pension
- Staff discount on our services
- Eye care scheme
- Yearly performance-based pay review
- Health & Wellbeing Programme
Direct responsibilities
- Commitment to extraordinary customer service
- Handling all inbound customer queries (online, in person and by phone) in a timely, efficient, and friendly manner
- Customer branch tours and assisting customers with security access
- Maintain and secure accurate customer records
Key skills & qualities
- At least 2 years experience in a customer-facing role
- Trusted and able to act in the strictest of confidence at all times
- Enthusiasm and determination to deliver the best for our customers and people
- Friendly, flexible, reliable and hard-working
- Computer literate
Job Types: Part-time, Permanent
Part-time hours: 24 per week
Salary: £10.66 per hour
Schedule:
- Day shift
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Work Location: In person
Job Type: Part-time
Part-time hours: 24 per week
Salary: £10.66 per hour
Expected hours: 24 per week
Benefits:
- Company pension
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Work Location: In person
