Customer Assistant

Customer Assistant Merthyr Tydfil, Wales

Marks & Spencer
Full Time Merthyr Tydfil, Wales 21000 - 24045 GBP ANNUAL Today
Job description

Proposed End Date: 27.05.23

Working Pattern

Monday: 14:30 -20:30
Thursday: 14:30 - 20:30
Saturday: 08:00 - 14:30

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG


Merthyr Tydfil, MID GLAMORGAN, WALES;

Merthyr Tydfil

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

corporate recruiter
GZA GeoEnvironmental Norwood, MA 84073 - 62410 USD ANNUAL Today

GZA is seeking a Talent Acquisition Specialist with 5+ years of experience to support our growth initiatives and recruiting needs...

patient care professional
Compu-Vision Consulting East Elmhurst, NY 26 - 22 USD HOURLY Today

.Job Responsibilities:

  • Travel to clients' homes daily.
  • Prepare meals for the client.
  • Do light cleaning in the...

Canine Carer
Dogs Trust West Calder, Scotland 21674 GBP ANNUAL Today

A full, manual driving licence is also essential, as driving will be a part of the role. As a Canine Carer you'll work to Dogs Trust's code of practice and

Receptionist / Junior Admin
C&C Search London, England 35000 GBP ANNUAL Today

Meeting and greeting clients/guests and setting up meeting rooms. Ordering office supplies and other office management duties.

Parish Administrator and Bookkeeper
St Giles' Church Cripplegate London, England 20000 GBP ANNUAL Today

Bookkeeper will work with the Rector, Events Coordinator & Buildings Supervisor (part time), and volunteer Parish Officers (especially Churchwardens and