Customer Assistant

Customer Assistant Manchester, England

Marks & Spencer
Full Time Manchester, England 10.2 GBP HOURLY Today
Job description

Customer Assistant - Foods - 11.5hr

Work Pattern:

Sun 16:00 - 22:00
Sat 6:00 - 12:00

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG


Manchester, GREATER MANCHESTER, ENGLAND;

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Mental Health Practitioner Social Worker
Central and North West London NHS Foundation Trust Milton Keynes, England 41659 - 47672 GBP ANNUAL Today

Actively support and monitor children, young people and their families for children in an inpatient provision, ensuring a comprehensive package of care post

Financial Services Administrator
Next Chapter Financial Planning Limited Kingston upon Hull, England 18000 - 25000 GBP ANNUAL Today

Answer telephone calls, sort and distribute inbound correspondence. Excellent communication skills and confident telephone manner.

Housekeeper - 16 hours - Leicester
Marriott Hotels - Central Leicester 0.00 GBP Today

Housekeeper - 16 hours - Leicester

Job Number 23119211
Job Category Housekeeping & Laundry
Location...

Mental Health Practitioner
Birmingham Women's and Children's NHS Foundation Trust Moseley, England 27055 - 32934 GBP ANNUAL Today

Young People of Birmingham need you now! Come and join us, a local mental health service for young people 0-25 years of age. We have a number of Band 5

Trainee Lab Tech
Specsavers Ashby de la Zouch, England 10.42 GBP HOURLY Today

As a Trainee Laboratory Technician in our store, youll be preparing customer prescriptions to the highest standards and using the latest computer-controlled