Customer Assistant

Customer Assistant Hedge End, England

Marks & Spencer
Full Time Hedge End, England 10.2 GBP HOURLY Today
Job description

Work Pattern

Week 1
Tue 17/21
Thu 17-21
Sat 1530-2130

Week 2
Wed 17/21
Thu 17-21
Sat 1530-2130

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

TELECOMS /STREETWORKS/ CIVILS ONLY TO BT NETWORKS
DF TELECOMS Dorset 40000 - 75000 GBP ANNUAL Today

IMMEDIATE START* WITH A GREAT COMPANY WHO PAY WELL AND ON TIME WEEKLY OR FORTNIGHTLY. Job Types: Full-time, Permanent.

Corporate Sales Administrator
BMW Group Retail Solihull, England Today

One day a year paid voluntary / community work. Previous experience in a similar administrative role is advantageous along with proficient IT skills; however no

Guest Services Representative
Sonder London, England 23100 - 25399 GBP ANNUAL Today

Previous customer facing experience (retail, contact centre, food service industry, etc.). Respond to, troubleshoot, and resolve guest issues in a timely and

Deputy Director, Financial Products & Services
HM Revenue and Customs London, England 73000 - 76500 GBP ANNUAL Today

Support operational compliance colleagues to ensure consistent and effective operation of the tax rules, advise on risk assessment, and provide guidance and

Administrator
Hull University Teaching Hospitals NHS Trust Cottingham, East Midlands, England 20270 - 21318 GBP ANNUAL Today

The Administrator will support the administration team to manage the end to end clinical administrative processes associated to the patient pathways, ensuring a