Customer Assistant

Customer Assistant Cambridge, East of England, England

Marks & Spencer
Full Time Cambridge, East of England, England 10.9 GBP HOURLY Today
Job description

Customer Assistant Foods - Ambient
Contract Type: Permanent
Contracted Hours: 23
Work Pattern:-
Tue and Wed 18:30-22:30
Thu 14:30 - 22:30
Saturday 14:30 - 22:30

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


CAMBRIDGE, CAMBRIDGESHIRE, ENGLAND;

Cambridge Beehive SF

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Cleaner
Apleona Milton Keynes, England 10.42 - 11 GBP HOURLY Today

You will work the above hours and be paid an hourly rate up to 11.00, with access to Apleona employee benefits that will be available to you as soon as you

customer relations
EG Group Liverpool, England 21840 - GBP HOURLY Today
production worker
Reliable Recruit Middleton, Greater Manchester, North West England, England 21674 - GBP HOURLY Today

We are currently recruiting a temp to perm production operative for our client in Middleton, based at their manufacturing and distribution...

Production Operative
Taylor Blackwood Associates Walsall, England 10 GBP HOURLY Today

Previous warehouse experience is essential. This job will include general labouring duties as well as adhering to health/ Safety and working to targets.

Marketing & Communications Assistant
Aldi Atherstone, England 34690 GBP ANNUAL Today

Analysing customer data to create segments that will deliver a personalised experience for our customers. Monday to Friday, 8am to 4:30pm, with the opportunity