Customer Assistant

Customer Assistant Barnstaple, England

Marks & Spencer
Full Time Barnstaple, England 21000 - 22890 GBP ANNUAL Today
Job description

Customer Assistant - Foods - Evening Fill

Working Pattern

Week 1

Monday 16:00 - 20:00
Tuesday 16:00 - 20:00
Wednesday 16:00 - 20:00
Friday 16:00 - 20:00
Saturday 16:00 - 20:00


Week 2

Monday 16:00 - 20:00
Tuesday 16:00 - 20:00
Wednesday 16:00 - 20:00
Friday 16:00 - 20:00
Saturday 16:00 - 20:00

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Barnstaple, DEVON, ENGLAND;

Barnstaple

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

JD Sports - Assistant Manager - Slough
JD Sports Slough, Berkshire, South East England, England 22829 - 24122 GBP ANNUAL Today

Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Furthermore, in the Manager's absence, you will be

Senior Events Producer
Creative Resource Manchester, England 40000 - 55000 GBP ANNUAL Today

Marketing campaign development designing communication strategy and distilling information into narratives that create energy and action (recruitment campaigns,

Sales Representative
Clark-Drain Peterborough, England 26000 - 32000 GBP ANNUAL Today

We’re looking for a driven sales and business development consultants with plenty of tenacity, creativity and people skills to help us grow...

Server/Waiter/Waitress
Bella Italia Walsall Walsall, England 7.49 - 10.42 GBP HOURLY Today

Spend and save giving access to hundreds of on-line retailers, with the added bonus of 10% cash back. Fully funded Apprenticeship if you wish to develop your

Operations Manager
Bubblegum Stuff Ltd London, England 30000 - 35000 GBP ANNUAL Today

The ability to communicate clearly across multiple functions such as design, supply chain, sales, finance and marketing. Analysis stock data and forecasting.