Customer Assistant

Customer Assistant Banbury, England

Marks & Spencer
Full Time Banbury, England 19000 - 21525 GBP ANNUAL Today
Job description

Working Pattern
Week 1
Mon 09:00-17:00
Tues 09:00-17:00
Weds 09:00-17:00
Fri 09:00-17:00
Sat 09:00-17:00
Week 2
Sun 09:00-17:00
Mon 09:00-17:00
Weds 09:00-17:00
Thurs 09:00-17:00
Fri 09:00-17:00

Purpose

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

ACCOUNTABILITIES

Develop remarkable people – 50% of time spent

    • Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels
    • Support coordination of all development programmes including employability schemes for customer assistants
    • Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
    • Ensure all regional learning hubs and the academy facilities are maintained to a high standard
    • Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
    • Offer exceptional levels of service to all colleagues and visitors across the academy
    • Delivering regional buddy upskilling where required
    • Deliver upskilling to Induction facilitators in standalone hubs where required
    • Listen and act on colleague feedback to make this a great place to work , with the support of BIG

100% accurate execution – 35% of time spent

    • Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand
    • Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
    • Build key stakeholder relationships across Centre of Expertise, externally and Region
    • Utilise digital tools to manage academy learning capacity

Drive high performance – 15% of time spent

    • Act as subject matter expert for onboarding, My Welcome and recruitment
    • Support the delivery and completion of Compliance Learning across the region
    • Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement


Banbury, OXFORDSHIRE, ENGLAND;

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Trainee Driver
Nationwide Platforms London, England 27000 GBP ANNUAL Today

With a depot network spanning 32 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height.

Graphic Designer - UK
Aira London, England 30000 - 37000 GBP ANNUAL Today

Designing stellar visual content for a variety of digital platforms, including our website, social media channels, and digital ad campaigns.

customer relations
BCA AUTOMOTIVE Portbury, England 23151 - GBP ANNUAL Today

Job Title: Customer Service Administrator (Renault)

Location: Portbury, BS20

Salary:...

Customer Sales Advisor - Whirlpool (Hybrid & Remote)
Domestic & General (D&G) Nottingham, England 22000 GBP ANNUAL Today

Using your wit, charm and best sales patter to upsell our products. Building rapport with our customers and getting to know their needs.

Team member cafe bar
Beds & Bars Edinburgh Today

Were all work and all play combining a fun-filled, social work environment with professional development and fulfilment. Your role To deliver friendly, knowledgeable, and efficient customer...