Customer Assistant

Customer Assistant Banbury, England

Marks & Spencer
Full Time Banbury, England 19000 - 21525 GBP ANNUAL Today
Job description

Working Pattern
Week 1
Mon 09:00-17:00
Tues 09:00-17:00
Weds 09:00-17:00
Fri 09:00-17:00
Sat 09:00-17:00
Week 2
Sun 09:00-17:00
Mon 09:00-17:00
Weds 09:00-17:00
Thurs 09:00-17:00
Fri 09:00-17:00

Purpose

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

ACCOUNTABILITIES

Develop remarkable people – 50% of time spent

    • Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels
    • Support coordination of all development programmes including employability schemes for customer assistants
    • Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
    • Ensure all regional learning hubs and the academy facilities are maintained to a high standard
    • Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
    • Offer exceptional levels of service to all colleagues and visitors across the academy
    • Delivering regional buddy upskilling where required
    • Deliver upskilling to Induction facilitators in standalone hubs where required
    • Listen and act on colleague feedback to make this a great place to work , with the support of BIG

100% accurate execution – 35% of time spent

    • Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand
    • Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
    • Build key stakeholder relationships across Centre of Expertise, externally and Region
    • Utilise digital tools to manage academy learning capacity

Drive high performance – 15% of time spent

    • Act as subject matter expert for onboarding, My Welcome and recruitment
    • Support the delivery and completion of Compliance Learning across the region
    • Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement


Banbury, OXFORDSHIRE, ENGLAND;

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
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