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Key Accountabilities

Key Capabilities

Customer Assistant - Afternoons/Evenings - Service & Operations - New Store Opening

Base Store: Trafford Centre
Rate of Pay: £10.90 per hour

All Interviews will be held weeks commencing 18th or 25th September
Interviews to be held at either M&S Altrincham or M&S Trafford Centre depending on dates.

Contract Start Date To Be Confirmed (Likely Early October 2023)

This is fantastic and exciting opportunity for the role of Door Host at M&S Trafford Centre. We are looking for enthusiastic and welcoming colleagues to help our customers as they begin an excellent shopping experience in-store.

Working Pattern

Various contracts available with shift start times from 9AM to 12PM.

Job Description:
Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Heads-up colleagues with no operational function, bar standards and sizing, with primary role to confidently & pro-actively engage customers.
• Positioned across the customer journey to ensure there is a consistent, though non-invasive, touchpoint throughout the store.
• Specialist product knowledge by BU, to ensure breadth and ability to recommend full outfits and the ability to make confident and suitable recommendations for customer needs.
• Equipped to sell through every channel through proficiency in using all digital selling tools.
• Advanced knowledge of full store range and M&S.com to make confident omni-channel recommendations including VPR tools
• Every Specialist equipped with a Pay with Me device and supported by mobile payment podia to be able to conclude customer journey and support tilling function.
• Have an enhanced connection to the BU team in the format of Buyers & Sellers to relay back at pace key feedback and opportunities.
• Advanced level of engagement and communication skills to make genuine connections and bring product and recommendations to life.
• Wearing own well-styled outfits, influencing sales through own outfit choices.
• VIP Fitting Room Host leads daily events with local community on a weekly cycle.

Key Capabilities

• Understands how M&S operates, its strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG