Customer Advisor - TradePoint London, England
Job description
About the role
Part time - 20 hours per week
Permanent
Shifts available Monday - Sunday, 7.00am - 10.00pm
£11.35 per hour (Inclusive of an £0.75 per hour, store specific location allowance)
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Key responsibilities
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
Required skills & experience
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be encouraged to grow and to explore new career directions within the business and the wider group. We pride ourselves on our 5 colleague networks, where our colleague representatives share your input on all things LGBTQ+, Ability, Cultural Diversity, Armed Forces, and Gender Equality at B&Q.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best so, depending on the duration of your shift and eligible break entitlement, we will pay you for the time you are on your break, so put your feet up on us!
