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Customer Advisor - PR Tracing

On behalf of Nationwide, AMS are seeking a Customer Advisor for a 12-month contract with the possibility of extension or permanency working remotely or hybrid in the Swindon, Nationwide House office.

The role is based in our Specialist Customer Support team at Nationwide Building Society.

Our training scheme is one-to- one and successful applicants will go through a route to competency on one of our entry level processes.

At Nationwide, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:

Healthy Mind Champions – We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.

Employee Networks – We have nine employee networks, open to all our colleagues. Their aims are to providepeer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.

Online Resources – Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

Here at Nationwide, we can offer this and so much more...

Customer Advisor - Personal Representtive Tracing

£11.53 per hour - £ 20,984.60 per year

35 Hours Per Week

Monday to Friday
9am to 5pm

Hybrid Working Schedule with a monthly visit to Nationwide House in Swindon.

Nationwide will provide equipment to enable remote working i.e., laptop, mouse, keyboard, monitor, etc.

No annual leave during first 5 weeks

Immediate start date available (pre-engagement vetting dependent)

Primarily a 12-month contract with potential for extension.

What you'll do:

As part of our Personal Representative Tracing team, you will chase documents that remain outstanding outside of our business as usual timeframe following a bereavement.

Process members details to locate their personal representative.

Follow standard processes and procedures, adhering to company policy.

Ensure that all documentation provided is correct and further action/quality checking/record-keeping are accurate and up to date.

Use of legal documentation and comparison of documentation for data accuracy/ quality checking.

Register personal representatives verification.

Excellent written communication skills via email and telephone are essential.

Always providing excellent customer service by being pro-active.

Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes

Work well within a department to complete multiple requests

Attention to detail and data accuracy is essential

Make outbound calls to personal representative to confirm verification

Self motivated - Able to work equally well as part of a team and using your own initiative.

What you'll bring:

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major UK building society and start a career journey in financial services.

A stand-out performer will be able to work towards maintaining high performance with a combination of productivity and quality whilst supporting the team with a positive attitude, be actively involved with PRIDE and wellbeing activities and put forward ideas for customer service and efficiency improvements to our existing processes.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide Building Society could be for you. If you feel that this role is for you apply now!

Job Types: Full-time, Temp with possibility of extensions
Contract length: 6-months

Salary: £11.53 per hour

Benefits:

Option to work from home as part of a hybrid working schedule

Schedule:

8-hour shift (7-hour workday + 1-hour lunch break)

Monday to Friday

Reference ID: Customer Advisor - Tracing

Job Types: Full-time, Temporary contract
Contract length: 12 months

Salary: £11.53 per hour

Benefits:

• Discounted or free food
• Gym membership
• On-site parking
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Swindon: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administrative: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Swindon