Job Description

Location: Antrim

Salary: £20,140 per annum + bonus + benefits

The post holder will be employed directly by the organisation and considered for all/ any permanent opportunities.

Hours: 37.5 hours per week

Monday to Thursday 8.30am to 5pm and Friday 8.30am to 3.45pm. 45 mins Lunch

Duration: 9-12 months. Should a permanent Customer Services Assistant vacancy arise during the course of the contract, the successful candidate will be offered the position on a permanent basis subject to pre-specified conditions.

Due to growth and development opportunities within this organisation, our Client is seeking a Customer Service Assistant to joint their team based in Antrim. This will initially be for between 9 and 12 months however the successful post holder will be first selection for any suitable permanent roles going forward. The organisation has a family-feel business and offers excellent remuneration and benefits packages, together with comprehensive training and development programmes.

The Customer Services Assistant will be the first point of contact for potential and existing customers, stakeholders and incoming calls. They play a key role in processing customer enquiries and providing administrative support within the Customer Services Team.

Duties

Answer incoming calls demonstrating excellent customer service, advising or redirecting as appropriate
Administration of customer queries via email or online
Handle and resolve customer complaints in line with the company values
Take ownership of customer requests, aim to provide 1st call resolution
Develop strong relationships with other departments
Undertake any additional duties as directed by the Customer Services Manager

The successful candidate will…

Have an excellent telephone manner

Be enthusiastic with a ‘can do’ attitude

Be dedicated to provide the best possible customer service experience

Manage a busy workload with clear priorities and objectives

Criteria

Minimum of 5 GCSEs (or equivalent) including English and Maths (grade C or above)

Previous experience in customer services role, e.g. call handling (retail and leisure considered)

Excellent IT, communication and people skills

Ability to process large volumes of information quickly and accurately

Ability to work on own initiative and prioritise workload

If you would like to be considered for this role or find out more, please email me your CV now . All details are treated in the strictest confidence.

If this role isn’t quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

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