Customer Advisor (Connect) Leigh, Dorset, South West England, England
Job description
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department:
As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.
Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 10th year in a row demonstrating a consistent approach to service excellence.
The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.
Role Information:
You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.
Jigsaw Benefits:
You will be rewarded with not only knowing that you have helped change people’s lives, but also with some great benefits.
You will also get:
- 27 working days holiday per annum (rising with extended service),
- occupational sick pay,
- access to gym facilities at our main offices,
- access to the Social Housing Pension Scheme,
- Simply Health membership, unlimited 24/7 online GP appointments and mental health support. Plus fast money back towards face-to-face health appointments and more
- enhanced maternity/paternity leave,
- Training/development opportunities.
- 50% of your time working from home upon completion of a satisfactory probation period.
Please check our website for more information on our benefits!
Provisional date for interviews is Wednesday 21st June 2023
We reserve the right to close this vacancy early should we receive a sufficient number of CV's.
