Customer Advisor Leicester
Hastings Direct
Full Time
Leicester
21400 GBP ANNUAL Today
Job description
Are you looking for your next career move? Would you like to earn a competitive salary? Do you like working from the comfort of your own home? If you answered yes, Hastings Direct is the place for you!
We are looking for the enthusiastic Customer Service Advisors to work in our Customer Service and Renewals department!
Vacancies:
- Customer Service Advisors
- Renewals Advisors
Salary:
- £21,400 Per Annum with a 5% additional annual bonus for our Customer Service Advisors
- £22,732 Per Annum with a 5% additional annual bonus for our Renewals Advisors
Hours:
- Our Customer Service Advisors work 37.5 hours a week. Between the hours of 08:00 – 19:00 Monday to Friday. Depending on how your rota falls, you will work 3-4 weekends out of 8, 9:00-17:00 on Saturdays and 09:00-13:00 on Sundays.
- Our Renewals Advisors work Monday to Friday – 37.5 hours a week, between the hours of 08:00 – 19:00.
Location:
Here at Hastings Direct we work on a hybrid working model. We work from our vibrant, modern Leicester City Centre office 1-2 days a week and the rest of the week from the comfort of our own homes.
What can Hastings Direct offer me?
- Full training by industry experts and friendly coaches guiding you throughout your career with Hastings.
- You will work in a modern, open plan office space with a great onsite restaurant and a games room that you can enjoy on your lunch break.
- We promote a relaxed, friendly and diverse working environment.
- Career progression – many of our Contact Centre Leaders started their career as a Customer Service Advisors! We love investing and progressing our people by helping them hit their career goals and gain professional qualifications.
- The tools to make you successful, we will provide you with a brand new Microsoft Surface 4 laptop and headset.
- Discounted Hasting Direct products.
- 25 days holiday and bank holidays equivalent - plus buy and sell up to 5 days!
- Discounts and cashback with well-known retailers.
- Refer a friend scheme - earn £500 per referral!
What will my day to day look like?
You will be working within our inbound call centre, addressing a diverse range of customer queries submitted via telephone, email or live chat. Unlike other contact centres, there is no cold calling involved in this role, you will only speak to our existing customers who have contacted us for help or new customers who’d like to get a policy with us.
Depending on department, the queries you receive will be varied; they could include changes to existing policies, giving quotes for new policies, supporting claims and retaining customers who are looking to cancel with us.
What skills do I need to have to be considered for the role?
Computer skills are necessary as you will be navigating our in-house software whilst holding a conversation with your customer.
- To become a Customer Service Advisor an insurance background is not necessary, we see many skills as transferrable, if you have a background in general customer service whether its retail based, hospitality experience or even just an interest to start a career within customer service we’d love to hear from you.
- To become a Renewals Advisor you will need to be able to demonstrate experience within an office based, contact centre or sales environment. You must have the ability to influence, overcome objections and drive a positive resolution.
Our straightforward onboarding process:
- Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
- The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
- Your application will then be reviewed by our recruitment team. If you are successful, you will receive a phone call from one of our recruitment experts within 5 working days.
- Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you!
- After your interview, we will give you a call to give you your results and then the onboarding process starts!
We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Job posting end date:
