Customer Advisor Edinburgh, Scotland
Job description
Avaliable Job Today Our main priority is for customers to always have great service in a welcoming and safe environment. As a Customer Advisor you’ll embody the brand and be its advocate inside and outside the business, you will naturally be up for every challenge that comes your way, motivating and developing yourself while going that extra mile to make sure the service is as premium as our product.
Using your on-point product knowledge and expertise help our customers choose the right products for their needs. All done in a way that delights them and gives you a great sense of pride. We are nothing without our customers so exceptional customer service and driving member loyalty is our main priority.
Main responsibilities
- Helping customers chose products and offer the best advice to them
- Be a student of your craft - get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better.
- Know our customers, find more about them, what they like and what they don’t – it can make such a difference to the way we do things.
- Be approachable and open a conversation with the customer to check whether they need any assistance or would benefit from guidance, always putting the customer first to deliver positive and memorable customer experiences
- Assisting with internal administrative functions of the Customer Service Team
About You
- You are passionate about delivering the best possible experience for our customers
- Problem solving skillsA team player and confident communicator who is eager to learn new skills and gain new experiences.
- Naturally friendly person: our team members really enjoy what they do and who they work with
- Flourish in a busy, fast-paced environment
- Previous experience in a similar role is preferred but not essential
Job Type: Full-time
Salary: £20,223.00-£21,938.00 per year
Benefits:
- Bereavement leave
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Transport links
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
Application question(s):
- Can you work full time?
- Do you require visa sponsorship to work full time in the UK?
Work Location: One location
