Customer Advisor Cardiff, Wales
Job description
Role: Customer Advisor
Location: Cardiff, CF11 8TT
Contract Type: 40 hour per week permanent contract, working any 5 days per week (excluding Sundays), 8am to 5pm or 9am to 6pm with 1 hour lunch
Salary: OTE £28,000
(£22,000 per year + bonus)
CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.
What does the job involve?
- To provide a consistent, high quality of service for every customer at all times in order to deliver best in class customer experience.
- To provide front of house support to customers by welcoming customers and providing regular and effective communication.
- Managing, preparing and facilitating any customer reimbursements and settling sub-let contractual work directly through the accounts department.
- Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company’s customer complaints procedure, escalating customer concerns where required.
- Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
- Ensuring all customers receive regular, proactive and accurate updates.
- Managing the use of customer loan vehicles, minimising any disruption to the customer and business operation. Ensuring that loan vehicles are inspected before and after a loan and handling any issues in line with Company policy.
- Maintaining an excellent understanding of appropriate legislation in relation to the selling of used vehicles, including detailed knowledge of the terms of all CarShop customer policies and products.
- Ensuring the aftersales journey is adhered to including pre / post calls, completion of diagnostic videos etc.
- Ensuring all customer information is handled in line with the Company data security policy.
What skills and experience do you need to join our team?
- A full valid UK driving licence is essential for this role.
- Excellent communication skills, both written and verbal are required.
- Excellent time management.
- You will have the ability to build positive and lasting relationships.
- Excellent attention to detail.
- You will need excellent customer service skills.
What we can offer you.
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.
Benefits
Enhanced Holiday Entitlement
Colleague Discount on Cars
High Street Discounts
Discounted Gym Membership
Structured Career Path
Cycle to Work Scheme
Free Parking
