Customer Adviser Blackpool, England
Job description
We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.
In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.
Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.
If you are passionate about helping others while providing an excellent customer service, this may be the role for you.
This role offers hybrid working between home and our Blackpool office, surrounded by excellent amenities. The team work from the office at least one day a week, although this can be more if you prefer.
Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays. Whilst we are actively recruiting for Full-Time (35 hours p/w), we can also consider applications for Part-Time (30 hours p/w). Please state clearly within your application, and please note that for Part-Time, salary will be pro-rata.
Must haves:
- Previous Customer Service experience
- Good understanding of Word / Excel / Outlook
- Previous experience of using CRM systems to process customer data
- Accurate data entry skills
- Excellent listening, oral and written communication skills
- Numeracy skills
- A confident, professional, outgoing telephone manner
- A flexible attitude to hours of work
- An ability to work as part of a team
Great to haves:
- Customer Service Qualification (Desirable)
- ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays
- Excellent pension scheme, life assurance, health cashback plan and EAP.
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Heka Fitness & Wellbeing Benefit.
- You Did It Awards – recognition awards from £100-250.
Additional Information
For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
