Customer Accounts Officer Newcastle upon Tyne, England
Job description
Come and make a difference at Karbon as a Customer Accounts Officer
We are looking to appoint a suitably qualified and experienced individual for the role of Customer Accounts Officer (Support) in the in the Customer Accounts Team. The Team delivers the Karbon income management service.
About the role
The Customer Accounts Officer (Support) will deliver a holistic income management service to maximise Karbon’s rental income and sustain customers’ tenancies. Engaging with customers from the outset of their tenancy you will identify and negotiate effective payment solutions with customers across a designated patch.
About you
We are looking for a good communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation.
The successful candidate will have a good knowledge of housing benefit and universal credit claims, assisting customers with their completion and providing basic welfare benefit and money advice to customers.
About our team
The successful candidate will work in our North team led by the Customer Accounts Team Leader: Ruth Shrimpton-Dean. If you require further information about the role, please contact Greg Gidley (Income Team Leader) on 07808530387 or email [email protected].
Key Information
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- Customer Accounts Officer (Support) – permanent
- Salary is £33,445 (FTE) per annum plus a Karbon car payment of £2152 per annum (pro-rata)
- Location: Gosforth or Byker
- Regular travel will be required
- 25.9 Hours per week with some homeworking available/flexible working
We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you're applying for.
The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.
We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.
If this sounds like the role for you then please apply through the Karbon Homes website – https://jobs.karbonhomes.co.uk/.
Important dates
Closing date for applications
Thursday 6 July 2023
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.
Interview date
To be confirmed
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.
Job Types: Part-time, Permanent
Part-time hours: 25.9 per week
Salary: £33,445.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Flexitime
Work Location: Hybrid remote in Newcastle upon Tyne
Reference ID: RQ00001123
